FAQ

A1: Our factory was founded in 2013 in Guangzhou, China. With over a decade of experience in the stage lighting industry, we are positioned as one of the top ten brands in the lighting industry. We have built a solid reputation for reliable product quality, professional manufacturing capabilities and thoughtful after-sales service, serving customers worldwide.

A2: We are a fully independent manufacturer with our own 6000 square meter production base and complete production lines,independently developed with multiple proprietary mold products.From raw material procurement, component processing to final assembly and testing, all processes are carried out in-house. This allows us to have full control over production schedules, quality standards and cost efficiency.

A3: Quality control is a top priority for us. We implement strict quality management systems throughout the entire production process. This includes incoming inspection of raw materials and components, in-process quality checks during manufacturing, and 100% final testing before shipment (such as light intensity testing, durability testing, voltage stability testing and safety testing). We only use high-quality components from trusted suppliers to ensure the performance and lifespan of our products.

A4: Yes. Our stage lighting products have passed a series of international certifications, including CE, ROHS, ISO9001, etc., which comply with the safety and environmental standards of global markets. We can also provide customized certification services according to the specific requirements of your target market.

A5: We provide a 3-year warranty for all our stage lighting products. During the warranty period, if the product has quality problems (excluding man-made damage, improper use and natural wear), we will offer free repair, replacement of components or even product replacement according to the situation. Our professional after-sales team will respond to your inquiries within 24 hours and provide effective solutions.

A6: We have a global after-sales support system. You can contact our after-sales team via email, phone or online messaging at any time. We will guide you through troubleshooting remotely first. If on-site maintenance is required, we will coordinate with our local partners or arrange technical personnel to provide on-site service (additional costs may apply depending on the location).

A7: Yes, we specialize in providing both OEM and ODM services for global customers. Whether you need to print your own logo on our existing products (OEM) or develop a customized stage lighting product according to your unique design, specifications and requirements (ODM), our R&D and production teams can support you.

A8: The process is as follows: 1) You provide your requirements (design drawings, specifications, logo, packaging requirements, etc.); 2) Our team evaluates the feasibility and provides a quotation and sample plan; 3) We produce samples for your confirmation; 4) After sample approval, we sign the contract and start mass production; 5) We conduct strict quality inspection before shipment and deliver the goods on time. The whole process is supervised by a dedicated project manager to ensure smooth progress.

A9: The MOQ for OEM orders is usually 20-50 units per model, and for ODM orders, it depends on the complexity of the product and customization requirements (usually 50-100 units). We can also negotiate the MOQ for long-term cooperative customers or small-batch trial orders to meet your business needs.

A10: For regular stock products, the lead time is 3-5 working days. For OEM orders, the lead time is 15-20 working days after sample confirmation. For ODM orders, it takes 25-35 working days (depending on the R&D and production cycle). We will confirm the exact delivery time with you before placing the order.

A11: We cooperate with well-known international logistics companies such as DHL, FedEx, UPS, TNT for small-batch orders, which can deliver goods to your door within 6-10 days. For large-batch orders, we can arrange sea shipping, air shipping or railway shipping according to your needs, and provide door-to-door, port-to-port or warehouse-to-warehouse services. We will help you choose the most cost-effective shipping method based on your order quantity and delivery time requirements.

A12: We use high-quality packaging materials, including shockproof foam, cartons with reinforced edges, and flight cases for large or fragile products. Each product is individually packaged and tested for impact resistance before shipment. We also purchase transportation insurance for all orders to ensure that you can get compensation in case of product damage during shipping.

A13: We accept various international payment methods, including T/T (Telegraphic Transfer), Western Union. For regular customers, we can also negotiate more flexible payment terms, such as 30% deposit in advance and 70% balance before shipment.

A14: Yes, we provide sample services. You can order 1-5 samples to test the quality, performance and compatibility of our products. The sample fee is slightly higher than the bulk price (including material cost and processing cost), and the sample fee can be deducted from the bulk order payment if you place a formal order later. The lead time for samples is 3-5 working days.

A15: Yes. You can send your sample to our factory, and our R&D team will analyze its structure, components and performance, then replicate it according to your requirements. We will ensure that the replicated product is consistent with your sample in terms of quality and performance, and can also optimize it based on our professional experience if needed.